Front of House Manager

Date Posted: March 23, 2018
Application Deadline: Applications will be accepted until this position is filled.
Position Status: Part-time / Non-Regular / Seasonal Non-exempt
Reports To: Patron Services Manager
Supervises: Volunteers, Front of House staff
Liaises With: Patron Services, Special Events Manager, External Affairs team, Stage management, Portland’5 Center for the Arts staff and theater management
Normal Hours: Performance dates for Portland Opera’s 2018 season run from April to August. Performance dates for our following season begin in November 2018. The work schedule for this position is aligned with Portland Opera performance dates at Keller Auditorium, Newmark Theatre and Hampton Opera Center. Most work hours are evenings and weekends. Periodic administrative meetings may be held remotely or at Hampton Opera Center, as needed.

INTRODUCTION

As a key member of the newly created Patron Services team, the Front of House Manager is both a leader in managing the front of house experience for Portland Opera patrons, and a professional ambassador for Portland Opera. The Front of House Manager is considered an expert in customer service, crowd management, theater management and audience engagement.

JOB SUMMARY

This position works directly with Portland Opera’s Special Events Manager, Patron Services, Ticketing and Stage Management teams, as well as Portland’5 Centers for the Arts management, staff and volunteers to coordinate front of house efforts and ensure an outstanding experience for all Portland Opera patrons. Key roles and responsibilities include:

House Management

  • Work closely with all parties to orchestrate house opening and closing for each performance, ensuring an outstanding front of house experience for all audience members
  • Ensure that onsite reception and box office functions are efficiently managed
  • Use judgment, skills and initiative to troubleshoot in-show contingencies

FOH Administration

  • Advocate for the needs of Portland Opera audiences
  • Collaborate and/or assist with varied operational projects and concerns
  • Work with P’5 and Patron Services staff to generate front of house reports
  • Assist External Affairs team with recruiting, training and scheduling of volunteer greeters

FOH Coordination

  • Maintain excellent communications with Portland Opera and P’5 teams
  • Attend nightly onsite usher meetings whenever possible
  • Assist Patron Services with preparation and welcoming of large groups and VIPs

REQUIRED SKILLS AND EXPERIENCE

Required/Essential

  • Must be able to work a season schedule involving mostly nights and weekends
  • Minimum 5 years of relevant house/theater management experience
  • Bachelor’s Degree (preferably in a related field)
  • Extraordinary customer service, written and verbal communication skills
  • Intermediate or greater proficiency with Microsoft Office suite
  • Self-motivated, highly organized and comfortable working with Opera patrons and donors, theater personnel and Portland Opera colleagues
  • Positive and professional demeanor, particularly during stressful or difficult situations
  • Ability to manage multiple tasks in an ever-shifting work environment

Highly Desirable

  • Experience with Archtics ticketing software and reporting
  • Experience working with performance theater donors and patrons

TO APPLY: Qualified candidates should submit a cover letter, resume, and three references to Sue Dixon at Sdixon@portlandopera.org. Please, no phone calls.

For a complete job description, click here.

ABOUT PORTLAND OPERA

Portland Opera offers productions of the highest artistic quality, bringing the world of opera to the region. Over the past 52 years, the company has presented more than 200 operas, including world premieres. In addition to its annual season, the company is also renowned for its outreach and educational initiatives, including Portland Opera-To-Go, Opera a la Cart, and its Resident Artists Program, which supports the next generation of opera singers.

OUR MISSION

Our mission is to inspire, challenge and uplift our audiences by creating productions of high artistic quality that celebrate the beauty and breadth of opera.

OUR COMMITMENT TO DIVERSITY AND INCLUSION

At Portland Opera, we are committed to diversity and inclusion in the workplace and we are an equal opportunity employer. Portland Opera will not discriminate against any employee or applicant for employment based on race, color, national origin, gender, gender identity, sexual orientation, age, religion, disability, protected veteran status, or other characteristics protected by law. We are committed to eliminating barriers to access and equity and see a diverse workforce as a key step toward this goal. We invite you to join us on our journey.

Portland Opera is a tax-exempt 501(c)(3) organization and an Equal Opportunity Employer.