Date Posted: February 1, 2018
Application Deadline: Applications will be accepted until this position is filled.
Position Status: Seasonal / Hourly
Reports To: Patron Services Manager
Supervises: Volunteers, Front of House staff
Liaises With: Patron Services, Marketing, Stage Management, Production, Special Events, Development, Ushers, Portland5 Center for the Arts staff and theater management team
Normal Hours: Surrounding all public performances; including nights & weekends. Some administrative /off-season planning meetings as requested. Some email/planning (remotely) as needed.
Portland Opera offers productions of the highest artistic quality, bringing the world of opera to the region. Over the past 52 years, the company has presented more than 200 operas, including world premieres. In addition to its annual season, the company is also renowned for its outreach and educational initiatives, including Portland Opera-To-Go, and its Resident Artists Program, which supports the next generation of professional opera singers.
The Front of House Manager is part of the newly formed Patron Services team. As a leader for our front of house audience experience, this position is considered an expert in customer service, crowd management, theatre management, and audience engagement.
The front of house manager will be responsible for working with Patron Services/ticketing, stage management, ushers, and Portland’5 Centers for the Arts to welcome all audience members, and coordinate front of house efforts. Performances venues will include the Keller Auditorium, the Newmark Theatre, and the Hampton Opera Center.
ESSENTIAL SKILLS AND EXPERIENCE
Manage the process of welcoming all audience members to each of Portland Opera’s performances, and support excellent audience engagement experiences at the theatre. This position requires a minimum five years of theater management experience. You must have extraordinary customer service, written and verbal communication skills, be self-motivated, highly organized, and able to handle multiple tasks in an ever-shifting work environment. The ability to work a flexible schedule of evenings and weekends is required.
The ideal candidate will also have experience with ticketing software and reporting.
TO APPLY: Qualified candidates should submit forward a resume, three writing samples, and three references to Sdixon@portlandopera.org. Please, no phone calls.
Salary is competitive, based on experience. For a complete job description, click here.
ABOUT PORTLAND OPERA
Our mission is to inspire, challenge and uplift our audiences by creating productions of high artistic quality that celebrate the beauty and breadth of opera.
OUR COMMITMENT TO DIVERSITY AND INCLUSION
At Portland Opera, we are committed to diversity and inclusion in the workplace and we are an equal opportunity employer. Portland Opera will not discriminate against any employee or applicant for employment based on race, color, national origin, gender, gender identity, sexual orientation, age, religion, disability, protected veteran status, or other characteristics protected by law. We are committed to eliminating barriers to access and equity and see a diverse workforce as a key step toward this goal. We invite you to join us on our journey.
Portland Opera is a tax-exempt 501(c)(3) organization and an Equal Opportunity Employer.