Opera Concierge

Posting Date: November 30, 2017
Application Deadline: Applications will be accepted until all openings are filled
Status: Full-Time / Regular / Non-Exempt
Reports To: Patron Services Manager
Supervises: None
Liaises With: Patron Services team, Marketing and Development teams
Normal Hours: 8:30am – 5:00pm, Monday-Friday (37.5 hours per week). Schedule and hours may be adjusted to accommodate additional hours for performance or event appointments, including occasional evenings and weekends

Portland Opera offers productions of the highest artistic quality, bringing the world of opera to the region. Over the past 52 years, the company has presented more than 200 operas, including world premieres. In addition to its annual season, the company is also renowned for its outreach and educational initiatives, including Portland Opera-To-Go, and its Resident Artists Program, which supports the next generation of opera singers.

As we prepare to enter our 2018 season, Portland Opera is experiencing dynamic growth and exciting organizational changes. For that reason, we are seeking an amazing customer service /administrative support professional to join our Patron Services team to fill the newly created position of Opera Concierge.

JOB SUMMARY

OVERALL RESPONSIBILITIES

The Opera Concierge is a hospitality professional and problem solver whose role is to help elevate and grow the work we do at Portland Opera. This position plays a key role in the Patron Services team, and reports directly to the Patron Services Manager.

While the Opera Concierge has a range of responsibilities and duties, the highest priority is to serve as the first point of contact for guests, visitors and patrons of Portland Opera and Hampton Opera Center. This position also serves as lead receptionist, and supplements ticketing services, Marketing and Development wellness services, and Portland Opera special events.

ESSENTIAL SKILLS AND EXPERIENCE

REQUIRED

  • Five to seven years of experience in a professional office, reception, ticket or event setting
  • Exceptional phone and in-person patron etiquette
  • Professional and approachable demeanor
  • Excellent oral and written communication skills
  • Intermediate or greater proficiency with Microsoft Office

HIGHLY DESIRABLE

  • Working knowledge of Ticketmaster or other integrated fundraising/ticketing system
  • High-end outbound calling and/or ticket sales experience
  • Experience with non-profit organizations
  • Familiarity with the performing arts, particularly opera
  • Familiarity with the Portland arts and cultural community

The ideal candidate is a quick learner and creative problem solver with excellent customer service and office skills, familiarity with the Portland arts, culture and entertainment communities, and genuine enthusiasm for welcoming and assisting visitors, guest and patrons of Portland Opera.

TO APPLY:

Qualified candidates should forward a resume and three references to SDixon@portlandopera.org. Please, no phone calls

Salary is competitive, based on experience. For a complete job description, click here.

ABOUT PORTLAND OPERA

OUR MISSION

Our mission is to inspire, challenge and uplift our audiences by creating productions of high artistic quality that celebrate the beauty and breadth of opera.

OUR COMMITMENT TO DIVERSITY AND INCLUSION

At Portland Opera, we are committed to diversity and inclusion in the workplace and we are an equal opportunity employer. Portland Opera will not discriminate against any employee or applicant for employment based on race, color, national origin, gender, gender identity, sexual orientation, age, religion, disability, protected veteran status, or other characteristics protected by law. We are committed to eliminating barriers to access and equity and see a diverse workforce as a key step toward this goal. We invite you to join us on our journey.

Portland Opera is a tax-exempt 501(c)(3) organization and an Equal Opportunity Employer.