Patron Services Manager

Date Posted: October 3, 2017
Application Deadline: Applications will be accepted until this position is filled.
Position Status: Regular / Full-time / Exempt
Reports To: Associate Director of Marketing & New Audience Development
Supervises: Patron Services Representatives
Liaises With: Director of External Affairs, Associate Director of Development
Normal Hours: 8:30am-5pm, Monday-Friday
Hours will be modified to include some evenings and weekends during production weeks.

Portland Opera offers productions of the highest artistic quality, bringing the world of opera to the region. Over the past 52 years, the company has presented more than 200 operas, including world premieres. In addition to its annual season, the company is also renowned for its outreach and educational initiatives, including Portland Opera-To-Go, and its Resident Artists Program, which supports the next generation of opera singers.

Position Summary & Overall RESPONSIBILITIES

The Patron Services Manager plays a key role in the newly created External Affairs Department, overseeing Opera Box Office operations that provide our patrons with the highest level of concierge-style services. Essential duties include hiring, training and supervising a team of Patron Services Representatives, preparing and monitoring budgets and financial reports, and establishing policies and procedures for all Opera Box Office operations.

The Patron Services Manager is also responsible for developing and monitoring strategies for outbound calling and campaigns, managing ticket inventory, and ensuring adherence to appropriate policies and the collection of data. This position works with the Associate Director of Marketing & New Audience Development to set annual sales targets, assist with ticket pricing and required ticket sales reports.

Essential SKILLS AND EXPERIENCE

Required

  • Bachelor’s degree preferred
  • Five to seven years of Box Office management experience
  • Working knowledge of Ticketmaster or other integrated fundraising/ticketing system
  • A minimum of five to seven years of telemarketing or call center management experience
  • Strong skills in Microsoft Excel, especially with database and analysis features
  • Ability to manage, coordinate and work with people from a wide range of disciplines and backgrounds
  • Excellent written and verbal communications skills

The ideal candidate will also have experience with the non-profit performing arts community and a working knowledge of Filemaker Pro and Microsoft Word

TO APPLY: Qualified candidates should submit a cover letter, resume and three references to sdixon@portlandopera.org. Please, no phone calls. For a complete job description, click here.

Salary is competitive, based on experience.

ABOUT PORTLAND OPERA

OUR MISSION

Our mission is to inspire, challenge and uplift our audiences by creating productions of high artistic quality that celebrate the beauty and breadth of opera.

OUR COMMITMENT TO DIVERSITY AND INCLUSION

At Portland Opera, we are committed to diversity and inclusion in the workplace and we are an equal opportunity employer. POA will not discriminate against any employee or applicant for employment based on race, color, national origin, gender, gender identity, sexual orientation, age, religion, disability, protected veteran status, or other characteristics protected by law. We are committed to eliminating barriers to access and equity and see a diverse workforce as a key step toward this goal. We invite you to join us on our journey.

Portland Opera is a tax-exempt 501(c)(3) organization and an Equal Opportunity Employer.