Patron Services Representative

Posting Date: May 3, 2018
Application Deadline: Applications will be accepted until this position is filled
Status: Full-Time / Regular / Non-Exempt
Reports To: Patron Services Manager
Supervises: None
Liaises With: External Affairs Department (Marketing and Development) & Broadway in Portland Team
Normal Hours: 
Typical hours are 8:30 am to 5:00 pm, Monday through Friday (37.5 hours per week) Duties require some evening and weekend hours for Opera performances and Patron-related events.

JOB SUMMARY

OVERALL RESPONSIBILITIES

At Portland Opera, we recognize that our donors are not just patrons, but opera and musical theatre lovers who engage with us in a wide variety of ways.

As a Patron Service Representative, you must be able to build relationships with new and established patrons, manage confidential marketing information and data, meet sales and subscriber retention goals, conduct telemarketing and telefunding campaigns, and provide excellent service and attention to our Opera patrons – by phone, email and in person.

This position also requires the ability to handle onsite box office and ticketing responsibilities for Portland Opera performances at Keller Auditorium and Newmark Theatre.

ESSENTIAL SKILLS AND EXPERIENCE 

REQUIRED

  • Strong background in quality sales and customer service
  • Solid database management skills and experience
  • Intermediate to advanced proficiency with Microsoft Office Suite
  • Professional attitude and demeanor
  • Excellent communication and interpersonal skills
  • Positive, collaborative team approach to work

DESIRED

  • Prior Box Office and/or telemarketing experience
  • Familiarity with Ticketmaster or other integrated fundraising/ticketing systems

TO APPLY: Qualified candidates should forward a cover letter, resume and three references to SDixon@portlandopera.org. Please, no phone calls.

Salary is competitive, based on experience. For a complete job description, click here.

ABOUT PORTLAND OPERA

Portland Opera offers productions of the highest artistic quality, bringing the world of opera to the region. Over the past 52 years, the company has presented more than 200 operas, including world premieres. In addition to its annual season, the company is also renowned for its outreach and educational initiatives, including Portland Opera-To-Go, Opera a la Cart, and its Resident Artists Program, which supports the next generation of opera singers.

OUR MISSION

Our mission is to inspire, challenge and uplift our audiences by creating productions of high artistic quality that celebrate the beauty and breadth of opera.

OUR COMMITMENT TO DIVERSITY AND INCLUSION

At Portland Opera, we are committed to diversity and inclusion in the workplace and we are an equal opportunity employer. Portland Opera will not discriminate against any employee or applicant for employment based on race, color, national origin, gender, gender identity, sexual orientation, age, religion, disability, protected veteran status, or other characteristics protected by law. We are committed to eliminating barriers to access and equity and see a diverse workforce as a key step toward this goal. We invite you to join us on our journey.

Portland Opera is a tax-exempt 501(c)(3) organization and an Equal Opportunity Employer.