Patron Services Supervisor

We are seeking a highly organized, detail orientated individual to fill the Patron Services Supervisor role. Through your attention to detail, collaboration, and sales skills, you will be an advocate for community and audience members, and team lead for our patron services representatives. You’ll help manage ticket inventory to achieve sales goals, connect with patrons to help ensure their visit to Portland Opera is an excellent one, and manage/build group and special ticketing processes. You’ll work with our community ticketing partners to help build access and audiences for Portland Opera.

About the position:

Do you love the theater, having fun at work, and gazing at the most beautiful scenery Oregon has to offer? Portland Opera provides all of that and more! While eating lunch from the cafeteria, you can see third-story balcony views of Mt. Hood and the river. What if the weather is rainy? Enjoy your lunch inside and listen to the opera singers as they roam the halls spreading their love for the arts.  

We are seeking a highly organized, detail orientated individual to fill the Patron Services Supervisor role.  Through your attention to detail, collaboration, and sales skills, you will be an advocate for community and audience members, and team lead for our patron services representatives. You’ll help manage ticket inventory to achieve sales goals, connect with patrons to help ensure their visit to Portland Opera is an excellent one, and manage/build group and special ticketing processes. You’ll work with our community ticketing partners to help build access and audiences for Portland Opera.

You will have the opportunity to introduce ideas, gain knowledge, share expertise, while working in an exciting and fun environment at Portland Opera.

The role reports directly to the Senior Manager of Sales and Audience Development who provides an engaging work environment where your ideas and questions are always welcome and encouraged.


ARE YOU PASSIONATE AND INTRIGUED BY?
 

  • Arts marketing, and activating live events
  • Music, arts, and culture in a creative workplace
  • Learning new skills and upholding best practices for data-driven and people-centered engagement

 EXPERIENCE: 

  • A minimum of 2 years related sales and customer service experience
  • A minimum of 2 years of experience managing and leading a team
  • Excellent communication skills, with the ability to actively listen with empathy
  • Experience using a customer relationship management database, ideally with a working knowledge of Tessitura
  • See job description for additional details.

Culture: With a passion for music and theater running all day in front of everyone’s minds, the Portland Opera provides an upbeat and enthusiastic culture. The relaxed environment provides employees the opportunity to always be at their best while having fun!  

Portland Opera offers productions of the highest artistic quality, bringing the world of opera to the region. Over the past 55 years, the company has presented more than 200 operas, including world premieres. In addition to its annual season, the company is also renowned for its outreach and educational initiatives, including Portland Opera-To-Go, Opera a la Carte, and its Resident Artists Program, which supports the next generation of opera singers. 

Our Commitment to Equity, Diversity & Inclusion

At Portland Opera, we are committed to diversity and inclusion in the workplace, and we are an equal opportunity employer.  Portland Opera Association will not discriminate against any employee or applicant for employment based on race, color, national origin, gender, gender identity, sexual orientation, age, religion, disability, protected veteran status, or other characteristics protected by law. We are committed to eliminating barriers to access and equity and see a diverse workforce as a key step toward this goal. We invite you to join us on our journey.

Full Job Description - More Information
Position: Patron Services Supervisor

Status: Regular/Full-time/Exempt

Reports to: Senior Manager of Sales and Audience Development

Supervises: Patron Services Representatives

Liases with: External Affairs, Marketing and Development

Normal hours: 8:30 AM - 5 PM, Monday - Friday (37.5 hours per week). Hours will be modified to include some evenings and weekends during production weeks. 


POSITION SUMMARY

The Patron Services Supervisor is a critical member of Portland Opera’s External Affairs team—serving as one of the first points of contact for Portland Opera patrons, community groups, and guests to ensure a great experience, while contributing to Portland Opera’s strategic and financial goals. Working closely with the Senior Manager of Sales and Audience Development, and supervising Patron Services Representatives; the Patron Services Supervisor helps make Portland Opera performances and events come to life.


ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Provides high-level, concierge-style customer service
  • Assists with individual and group ticket sales, subscription renewals and acquisition, sales campaigns, and community ticketing initiatives
  • Acquires and utilizes an in-depth knowledge of Tessitura ticketing system to maintain accurate patron, ticketing, and sales data
  • Follows best practices established by the Senior Manager of Sales and Audience Development
  • Works with development and marketing to ensure clear and accessible language is used in all correspondence, aligned with Portland Opera’s brand standards
  • Becomes thoroughly versed in all Portland Opera performances, events, and activities
  • Conducts outbound sales and fundraising campaigns as required
  • Assists with event preparation including ticket printing, will call organization, and box office set up at performance venues
  • Maintains positive relationships with patrons, groups, and community partners

    (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

OTHER DUTIES

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 


SKILLS/EDUCATION/EXPERIENCE

REQUIRED/ESSENTIAL

  • A minimum of 2 years related experience with quality sales and customer service
  • A minimum of 2 years of experience managing and leading a team
  • Excellent communication skills, with the ability to actively listen with empathy
  • Experience using a customer relationship management database, ideally with a working knowledge of Tessitura
  • Intermediate to advanced proficiency with Microsoft Office Suite 

HELPFUL

  • Working knowledge of Tessitura or other integrated fundraising/ticketing system preferred
  • Previous experience in a non-profit arts organization or Box Office

JOB CONDITIONS

The nature of the Patron Services Supervisor’s work includes periodic evening and weekend hours. Essential duties require attendance at the Hampton Opera Center and at opera performance venues for patron-focused events and productions.

Office work is performed primarily in a shared workspace/office with indirect natural light, overhead fluorescent, and task lighting.

While use of a personal vehicle is not required, the position does require the Patron Services Supervisor to travel locally after business hours, in evenings, and weekends, according to the performance and events calendar.

EQUIPMENT USED:  Approximately half of the workday is spent working at a computer workstation, which is provided for the Patron Services Supervisor’s exclusive use; the keyboard, mouse, and task chair can be adjusted to meet the Patron Services Manger’s comfort requirements.  The remaining workday is split between attending meetings of various sizes and telephone communication.   The Patron Services Supervisor routinely uses a 10-key calculator, copier/printer devices, and other standard office equipment.  

PHYSICAL DEMANDS:  Long periods of sitting are required at the computer or in meetings, and a sit/stand desk may be made available.  The Patron Services Supervisor typically has the freedom to change positions or take breaks from sitting as needed.  Some occasional lifting and moving of boxes is required; objectives weighing more than 20 pounds should be lifted with assistance. 

Workday hours may be irregular, including occasional evenings and weekends, during opera performances or company events.

About Portland Opera

Portland Opera offers productions of the highest artistic quality, bringing the world of opera to the region.  Over the past 55 years, the company has presented more than 200 operas, including world premieres. In addition to its annual season, the company is also renowned for its outreach and educational initiatives, including Portland Opera-To-Go, Opera a la Cart, and its Resident Artists Program, which supports the next generation of opera singers.


OUR VISION, MISSION, AND VALUES

VISION
We celebrate the power of performance, storytelling, and song as an inclusive artistic leader.

MISSION
We gather and inspire audiences, artists, and collaborators to share opera experiences that enliven and connect us all, enhancing the cultural landscape of the beautiful Pacific Northwest.

VALUES
We realize our mission and vision with a constellation of values that guide our work:

The Art of Opera

We are unapologetically passionate about the live art of opera, and are energized by its roots as the people’s art form. We believe in its future. We continue the timeless tradition of storytelling, we celebrate the universal language of music, and we honor the brilliance of the human voice. 

Ensemble & Cultural Equity

Our work relies on being an ensemble, and our ensemble only thrives with diversity, equity, inclusion, and respect. We commit to actively confronting and dismantling white supremacy, patriarchy, and exclusion in our company, field, and community. We commit to being inclusive and strive every day to be an anti-racist organization. 

Our Shared Humanity

We sing stories about experiences, emotions, and moments that matter in life. In this practice we, together with audiences, aim to reveal and gain insight into the human condition—as a reflection of ourselves, and ourselves in relation to each other. 

Fiscal Strength & Stewardship

We are committed to the fiscal health of our organization, and its bright future. We are dedicated financial stewards of the community and the philanthropic funding that makes our work possible. 

Community Connections

We generate positive impacts for our community, fostering and co-authoring collaborations and programs to achieve meaningful engagement. We contribute to the civic and cultural life of our region, and amplify the contributions and insights of our peers, colleagues, and partners. 

Imagination & the Entrepreneurial Spirit

We accomplish our work with an enthusiasm to be creative, to innovate and transform, to adapt and collaborate. We hold ourselves and each other accountable to achieve sustainability, increase accessibility, and make space for curiosity in attaining our strategic goals. 

Compensation & Benefits

We work to empower and inspire all to be their very best. We are committed to keeping our employees and their families as healthy as they can be, which is why we provide a comprehensive benefits package.

  • Compensation Structure: This position offers an exempt salary pay range of $39,000 to $46,500 dependent on experience, plus annual opportunities to earn commissions or team goal bonuses, and the below benefits:

  • Our benefits start the 1st of the month following your start date and include: 
    • Medical, Dental, and Vision options 
    • Retirement plan 
    • Up to 18 days of PTO plus 16+ Paid Holidays off; including the last week of December off!
    • Work-life balance with a 37.5-hour work week! 
    • Two complimentary tickets to all Opera productions
    • Free parking or employer-paid monthly transportation allowance 
    • Indoor bike storage, shower, and locker room 

TO APPLY: 

Qualified candidates should forward resume and cover letter to OperaJobs@portlandopera.org   
Please, no phone calls.

Portland Opera is a tax-exempt 501(c)(3) organization and an Equal Opportunity Employer. 

Apply today! Email us your resume and cover letter.