About the position:
Do you love the theater, having fun at work, and gazing at the most beautiful scenery Oregon has to offer? Portland Opera provides all of that and more! While eating lunch from the cafeteria, you can see third-story balcony views of Mt. Hood and the river. What if the weather is rainy? Enjoy your lunch inside and listen to the opera singers as they roam the halls spreading their love for the arts.
We are seeking a highly organized, detail orientated individual to fill the Patron Services Supervisor role. Through your attention to detail, collaboration, and sales skills, you will be an advocate for community and audience members, and team lead for our patron services representatives. You’ll help manage ticket inventory to achieve sales goals, connect with patrons to help ensure their visit to Portland Opera is an excellent one, and manage/build group and special ticketing processes. You’ll work with our community ticketing partners to help build access and audiences for Portland Opera.
You will have the opportunity to introduce ideas, gain knowledge, share expertise, while working in an exciting and fun environment at Portland Opera.
The role reports directly to the Senior Manager of Sales and Audience Development who provides an engaging work environment where your ideas and questions are always welcome and encouraged.
ARE YOU PASSIONATE AND INTRIGUED BY?
- Arts marketing, and activating live events
- Music, arts, and culture in a creative workplace
- Learning new skills and upholding best practices for data-driven and people-centered engagement
- A minimum of 2 years related sales and customer service experience
- A minimum of 2 years of experience managing and leading a team
- Excellent communication skills, with the ability to actively listen with empathy
- Experience using a customer relationship management database, ideally with a working knowledge of Tessitura
- See job description for additional details.
Culture: With a passion for music and theater running all day in front of everyone’s minds, the Portland Opera provides an upbeat and enthusiastic culture. The relaxed environment provides employees the opportunity to always be at their best while having fun!
Portland Opera offers productions of the highest artistic quality, bringing the world of opera to the region. Over the past 55 years, the company has presented more than 200 operas, including world premieres. In addition to its annual season, the company is also renowned for its outreach and educational initiatives, including Portland Opera-To-Go, Opera a la Carte, and its Resident Artists Program, which supports the next generation of opera singers.
Our Commitment to Equity, Diversity & Inclusion
At Portland Opera, we are committed to diversity and inclusion in the workplace, and we are an equal opportunity employer. Portland Opera Association will not discriminate against any employee or applicant for employment based on race, color, national origin, gender, gender identity, sexual orientation, age, religion, disability, protected veteran status, or other characteristics protected by law. We are committed to eliminating barriers to access and equity and see a diverse workforce as a key step toward this goal. We invite you to join us on our journey.