COVID-19 Terms & Conditions

We're all in this together.

Portland Opera has updated our attendance and ticketing policies to reflect our commitment to keeping artists, musicians, company members, audience members, and staff members safe. These policy changes are in effect through the end of 2021, and will be reevaluated at that time. 

Please see below for updated policies regarding admittance and attendance, as well as details regarding flexibility for ticket holders. This page is dedicated specifically to COVID information: here is where you can view all Terms and Conditions. We also invite you to learn more about how we continue to navigate COVID-19 at Portland Opera. 

Updated COVID-19 Attendance Policy
  • All ticket holders, regardless of age, are required to show proof of full COVID vaccination, or a negative test result from a COVID PCR test (taken within 72 hours of performance time) or COVID Antigen test (taken within 24 hours of performance time), for entry into the theatre. Tests must be from healthcare providers, self-tests are not accepted.

  • “Fully vaccinated” means that ticket holders have received their final vaccination dose of either the two-dose regimen of the Pfizer or Moderna vaccines or one dose of Johnson & Johnson at least 14 days before your performance date.

  • It is important that we verify audience members, but we understand that there are many reasons that legal IDs might not match vaccine cards or names. So, here are some options:

    • We ask that audience members ages 18 and over either present a photo ID, or ask for an alternate ID verification.

    • Simply show your test or vaccine card, and either present it with your ID, or present it and ask for alternate ID verification. For alternate verification, you will be asked to go to the Box Office window where we can do a verbal identification with your account information.   

  • Patrons under the age of 12, for whom there is no currently available vaccine, are not permitted to attend.

  • All patrons, regardless of age, test results, and vaccination status, are required to wear masks inside the theatre at all times (expect when consuming food or beverages), in accordance with rules from the Oregon Health Authority, effective August 13, 2021.  

    To enter Portland Opera performances, please bring a photo ID and one of the following:

    • Proof of vaccination – either your physical vaccination card, a picture/copy of your vaccination card (paper or digital is OK), or a digital vaccination record
    • Patrons unable to be vaccinated are required to show proof of a negative COVID PCR test taken within 72 hours prior to performance, or a negative COVID-19 antigen test taken within 24 hours prior to the performance. These tests must be administered by a healthcare provider.  Self-tests are not accepted. 

  • We continue to work with our friends at Portland'5 Centers for the Arts, and our peer organizations, for details regarding reopening. Trained entry staff will review your proof of vaccination upon arrival. Ticket holders will receive additional information about what to expect for the onsite check-in process as we approach event dates.

Covid-19 Resources in Oregon:

    • Vaccines are the best way to stay safe. If you are not currently vaccinated, or need to schedule your second dose, you can find out when, where, and how to get a FREE COVID-19 vaccine HERE.

    • Information about COVID-19 tests, and where to access free testing, can be found HERE.

    • Did you lose your vaccination card? You can request a copy of your vaccination record HERE.
Ticket holder Options, Risks, and Updated Policies for Flexibility
  • Portland Opera has created new policies for COVID-19 exchanges and refunds. Under the following circumstances, Portland Opera will permit you to exchange your tickets within the current season, convert your ticket purchase to a donation, or refund your ticket purchase:
    • You or someone in your party has tested positive for COVID-19 during the 14-day period preceding the event.
    • You or someone in your party is not feeling well during the 14-day period preceding the event and has exhibited symptoms consistent with COVID-19.
    • You otherwise feel that you represent a significant transmission risk, e.g. you are caring for someone that has COVID-19 or is not feeling well.
    • Any such exchange, donation, or refund request must be made by contacting Portland Opera’s Patron Services team 24 hours prior to the performance start time.
    • If you hold tickets for a performance that is cancelled or reduced in capacity due to government mandates, your seats may be rescheduled to a convenient time, or you may receive a refund, or opt to concert your tickets into a donation. In this event, you will be contacted by a member of our Patron Services team, so that we can understand your preference.
  • It is common knowledge that an inherent risk of exposure to COVID-19 exists in any public place where people are present. By attending Portland Opera events, all staff, crew, performers, company members, and audience members voluntarily assume all risks related to exposure to COVID-19.
  • Please note that dates, programming, artistic, ticket policies, donor benefits, and COVID-19 safety protocols and requirements are subject to ongoing change or cancellation. Reasonable accommodations may be made for medical or religious reasons. Please contact Patron Services.
  • We will reassess this policy on an ongoing basis. We reserve the right to change, adopt and enforce safety measures as needed.
  • Failure to comply with safety procedures outlined by management may result in your removal from Portland Opera performances or events. 
Digital Options for Educational Purposes & Access
  • Portland Opera plans to continue to broadcast each production in the 21/22 season for on-demand viewing via Portland Opera Onscreen, our digital channel. Dates and windows of access will be announced.  Patrons may purchase a digital pass, and Portland Opera is making special consideration for educational access. Parents and educators are encouraged to check back for educational updates.

You can read all of Portland Opera's ticket and performance policies here.

Our Patron Services team is available to assist you with any questions or concerns. 

Email our team.