Portland Opera Association, Inc. (Portland Opera) values its users’ privacy.

This Privacy Policy (“Policy”) will help you understand how we collect and use personal information from those who visit our website or make use of our online facilities and services, and what we will and will not do with the information we collect. Our Policy has been designed and created to ensure those affiliated with Portland Opera Association, Inc. of our commitment and realization of our obligation not only to meet, but to exceed, most existing privacy standards. Voluntarily provided information which may include your name, address, email address, billing and/or credit card information etc. which may be used when you purchase products and/or services and to deliver the services you have requested. Information automatically collected when visiting our website, which may include cookies, third party tracking technologies and server logs. In addition, Portland Opera Association, Inc. may have the occasion to collect non-personal anonymous demographic information, such as age, gender, household income, political affiliation, race and religion, as well as the type of browser you are using, IP address, or type of operating system, which will assist us in providing and maintaining superior quality service. 

Portland Opera Association, Inc. may also deem it necessary, from time to time, to follow websites that our users may frequent to gleam what types of services and products may be the most popular to customers or the general public. Please rest assured that this site will only collect personal information that you knowingly and willingly provide to us by way of surveys, completed membership forms, and emails. It is the intent of this site to use personal information only for the purpose for which it was requested, and any additional uses specifically provided for on this Policy. 

Why We Collect Information and For How Long

We are collecting your data for several reasons: 

• To better understand your needs and provide you with the services you have requested; 
• To fulfill our legitimate interest in improving our services and products; 
• To send you promotional emails containing information we think you may like when we have your consent to do so; 
• To contact you to fill out surveys or participate in other types of market research, when we have your consent to do so; 
• To customize our website according to your online behavior and personal preferences. 

The data we collect from you will be stored for no longer than necessary. The length of time we retain said information will be determined based upon the following criteria: the length of time your personal information remains relevant; the length of time it is reasonable to keep records to demonstrate that we have fulfilled our duties and obligations; any limitation periods within which claims might be made; any retention periods prescribed by law or recommended by regulators, professional bodies or associations; the type of contract we have with you, the existence of your consent, and our legitimate interest in keeping such information as stated in this Policy. 

Use of Information Collected

Portland Opera Association, Inc. does not now, nor will it in the future, sell, rent or lease any of its customer lists and/or names to any third parties. 

Portland Opera Association, Inc. may collect and may make use of personal information to assist in the operation of our website and to ensure delivery of the services you need and request. At times, we may find it necessary to use personally identifiable information as a means to keep you informed of other possible products and/or services that may be available to you from http://www.portlandopera.org. 

Portland Opera Association, Inc. may also be in contact with you with regards to completing surveys and/or research questionnaires related to your opinion of current or potential future services that may be offered. 

Portland Opera Association, Inc. uses various third-party social media features including but not limited to Facebook, X, Instagram, LinkedIn, Pinterest, YouTube and other interactive programs. These may collect your IP address and require cookies to work properly. These services are governed by the privacy policies of the providers and are not within Portland Opera Association, Inc.’s control. 

Portland Opera Association, Inc. uses trusted third-party companies, Google, Meta, and others to perform services of data analysis for marketing efforts.

Portland Opera Association, Inc. may share your personal information which will be run through a hashing algorithm, translating the data into a string of characters, to these third-party companies. The platforms will then compare that string of characters to data in their systems to match the user and purchase to an ad served on that platform. A match will only occur if a user has already provided their data to the platform itself independent of http://www.portlandopera.org.

The data collected may include your email address from ticket and subscription purchases, donations, and automatic collection through technology such as cookies or the Facebook Pixel, etc.

Disclosure of Information

Portland Opera Association, Inc. may not use or disclose the information provided by you except under the following circumstances: 

• as necessary to provide services or products you have ordered; 
• in other ways described in this Policy or to which you have otherwise consented; 
• in the aggregate with other information in such a way so that your identity cannot reasonably be determined; 
• as required by law, or in response to a subpoena or search warrant; 

• to outside auditors who have agreed to keep the information confidential; 
• as necessary to enforce the Terms of Service; 
• as necessary to maintain, safeguard and preserve all the rights and property of Portland Opera Association, Inc.. 

Non-Marketing Purposes

Portland Opera Association, Inc. greatly respects your privacy. We do maintain and reserve the right to contact you if needed for non-marketing purposes (such as bug alerts, security breaches, account issues, and/or changes in Portland Opera Association, Inc. products and services). In certain circumstances, we may use our website, newspapers, or other public means to post a notice. 

Children Under the Age of 13

Portland Opera Association, Inc.’s website is not directed to, and does not knowingly collect personal identifiable information from, children under the age of thirteen (13). If it is determined that such information has been inadvertently collected on anyone under the age of thirteen (13), we shall immediately take the necessary steps to ensure that such information is deleted from our system’s database, or in the alternative, that verifiable parental consent is obtained for the use and storage of such information. Anyone under the age of thirteen (13) must seek and obtain parent or guardian permission to use this website. 

Unsubscribe or Opt-Out

All users and visitors to our website have the option to discontinue receiving communications from us by way of email or newsletters. To discontinue or unsubscribe from our website please send an email that you wish to unsubscribe to concierge@portlandopera.org. If you wish to unsubscribe or opt-out from any third-party websites, you must go to that specific website to unsubscribe or opt-out. Portland Opera Association, Inc. will continue to adhere to this Policy with respect to any personal information previously collected. 

Links to Other Websites

Our website does contain links to affiliate and other websites. Portland Opera Association, Inc. does not claim nor accept responsibility for any privacy policies, practices and/or procedures of other such websites. Therefore, we encourage all users and visitors to be aware when they leave our website and to read the privacy statements of every website that collects personally identifiable information. This Privacy Policy Agreement applies only and solely to the information collected by our website. 

Notice to European Union Users

Portland Opera Association, Inc.’s operations are located primarily in the United States. If you provide information to us, the information will be transferred out of the European Union (EU) and sent to the United States. (The adequacy decision on the EU-US Privacy became operational on August 1, 2016. This framework protects the fundamental rights of anyone in the EU whose personal data is transferred to the United States for commercial purposes. It allows the free transfer of data to companies that are certified in the US under the Privacy Shield.) By providing personal information to us, you are consenting to its storage and use as described in this Policy. 

Security

Portland Opera Association, Inc. takes precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (e.g. credit card information), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the webpage. 

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. 

The computers and servers in which we store personally identifiable information are kept in a secure environment. This is all done to prevent any loss, misuse, unauthorized access, disclosure or modification of the user’s personal information under our control. 

The company also uses Secure Socket Layer (SSL) for authentication and private communications to build users’ trust and confidence in the internet and website use by providing simple and secure access and communication of credit card and personal information. 

Acceptance of Terms

By using this website, you are hereby accepting the terms and conditions stipulated within the Privacy Policy Agreement. If you are not in agreement with our terms and conditions, then you should refrain from further use of our sites. In addition, your continued use of our website following the posting of any updates or changes to our terms and conditions shall mean that you agree and acceptance of such changes. 

How to Contact Us

If you have any questions or concerns regarding the Privacy Policy Agreement related to our website, please feel free to contact us at the following email, telephone number or mailing address. 

Email: concierge@portlandopera.org 

Telephone Number: 503-241-1407 

Mailing Address: 
Portland Opera Association, Inc. 
PO Box 8219
Portland, OR 97207