Ticket & Performance Policies

We appreciate you taking the time to learn more about our ticketing and performance policies. We hope that every patron feels welcome at Portland Opera. The intention of these policies is to support a positive experience for you at Portland Opera.

If you have any questions, concerns, or feedback to share, please contact our Patron Services team at 503.241.1802, or email concierge@portlandopera.org.

Please note that dates, programming, artists, ticket policies, donor benefits, and COVID-19 safety protocols and requirements are subject to change or cancellation. 


Ticket Exchanges and General Information

Ticket buyers may exchange their tickets for another performance of the same opera or for a performance of a different opera within a season. Seating is subject to availability, so we recommend making exchanges as early as possible.

Ticket exchanges must be made at least two full business days prior to the performance you are moving out of or in to, whichever is earlier. Cost differences may apply, based on availability.

Subscriber Exchange Fees:

Your first exchange of tickets for a given production is free. A $6 per-ticket fee applies to all subsequent exchanges for the same production.

Single Ticket Buyer Exchange Fees:

A $10 per-ticket exchange fee applies to all exchanges made by single ticket buyers.

How to exchange tickets:

We recommend exchanging tickets by phone. Call our Patron Services team at 503-241-1802. Please have your tickets in hand—they have key information that we need in order to process the exchange. Please note that exchanges may not be made at the theatre box office on performance dates.

All sales are final, and Portland Opera does not offer refunds. Ticket prices, artistic personnel, titles, dates, and details of Portland Opera performances are subject to change or cancellation without notice.


Late Seating Protocols

Re-entry and late seating are handled a bit differently depending on the performance venue, because of safety concerns and scale.

In the Keller Auditorium, late seating and re-entry seats are designated in easy-access locations towards the back rows of each level of the theatre. Admissions staff has worked with our production team to understand when the most natural pauses and breaks occur, and you will be prompted when and if to enter the theatre based on their advice. Please wait until you are directed to enter. This may mean that if you exit the theatre during a performance, you will experience the remainder of the act from the late seating area, and return to your ticketed seat at intermission. For late-comers, this may mean that you are seated in designated late seats until intermission. With blackouts between scenes, and production personnel as well as singers moving through the house in many instances, it is not safe to allow re-entry or late admittance to your regular ticketed seat. You may also be directed to watch the performance on monitors in the lobby, if you are trying to reenter the theatre during the end of an act, or during an unsafe time in the activity of the production.

In the Newmark Theatre, late seating and re-entry seats are designated on the first and second balcony levels, in easy-access locations towards the entrances. Admissions staff has worked with our production team to understand when the most natural pauses and breaks occur, and you will be prompted when and if to enter the theatre based on their advice. Please wait until you are directed to enter. This may mean that if you exit the theatre during a performance, you will experience the remainder of the act from late seats, and return to your ticketed seat at intermission. For late-comers, this may mean that you are seated in designated late seats until intermission. With blackouts between scenes, and production personnel as well as singers moving through the house in many instances, it is not safe to allow re-entry or late admittance to your regular ticketed seat. You may also be directed to watch the performance from a booth on the Orchestra level, if you are trying to reenter the theatre during the end of an act, or during an unsafe time in the activity of the production.

In the Gregory K. and Mary Chomenko Hinckley Studio Theatre at Portland Opera’s Hampton Opera Center, late seating and re-entry is a matter of safety, and can cause major disruptions. You may be directed by the House Manager to enter the vestibule and take a seat in designated late seating areas just inside of the theatre, or you may be directed to watch the remainder of the act on a monitor in the music studio adjacent to the theatre. Our team understands how frustrating this can be, but for your own safety, as well as the safety of production company members, singers, and other patrons, re-entry and late admittance will not always be possible. 

In each venue, please respect the instructions of our House Management and admissions staff team, and share any complaints or concerns with our Patron Services team by emailing concierge@portlandopera.org.


COVID-19 Protocols and Practices

We will welcome audiences, artists, musicians, and staff members to convene at the theatre, or in the rehearsal room, when we have the green light to do so from government leadership; and have clearly established guidelines and practices in place to support safety at the opera. 

Continued flexibility in gathering:

  • While planning for the 21/22 season and beyond, we are working with health authorities and medical advisors to continue to adhere with local, state, and federal guidelines.
  • In order to create a safe and enjoyable experience for all, Portland Opera may implement staff and patron precautions, which may include face coverings, symptom screenings, temperature checks, or other recommended safety measures. 
  • We reserve the right to adopt and enforce safety measures as needed. Conditions may change, including donor benefits.  
    • Failure to comply with safety procedures outlined by management may result in your removal from Portland Opera performances or events. 
  • If you hold tickets for a performance that is cancelled or reduced in capacity due to government guidelines based on COVID-19, your seats may be rescheduled to a convenient time, or you may receive a refund, or opt to convert your tickets into a donation.
    • In this event, you will be contacted by a member of our patron services team, so that we can review options and understand your preferences. 

To learn more about how Portland Opera is navigating COVID-19, please visit this page.


Photography and Recording

Photography and recording are not allowed during performances. If you’d like to share your opera experience through personal photography, please stop by one of our photo booths in the lobby, and a member of our team will be able to assist you.


Requests for Donated Tickets

We love being Portland’s Opera and that means that we try to support other non-profit organizations whenever possible. We prioritize organizations and fundraising events that directly support the arts, music, and musical educational programming—with a limit of awarding tickets once per calendar year per organization. We are unable to accommodate all requests. Learn more here.


Photo/Video Disclaimer

During your visit to the opera, you or a member of your party may be filmed, videotaped, and/or photographed by a Portland Opera photographer, employee, or member of the media. Your attendance serves as permission for the use of you image by Portland Opera or the media outlet onsite. We value your preferences, and if you would prefer to opt out we invite you to stop by the Concierge booth in the lobby and alert our staff


Content Warnings

Many of the stories that we share deal with difficult subject matter. While we do not typically offer advisories or content warnings, we value your experience and are committed to creating a safe space for patrons. If you would like to share questions about content, age-appropriateness, or theatrical effects that may impact your sensory comfort, please email concierge@portlandopera.org and we would happy to share additional information with you.


Security & Safety

In order to ensure patron safety, security is present at all performances and all attendees must have tickets. All firearms and weapons are prohibited. Bags are subject to search. Oversized bags will not be permitted in the theatre.

Please consider those seated around you when wearing perfumes/colognes. Some patrons and performers are sensitive or allergic to strong scents.

Cell phone use inside the theatre, during performances, is prohibited. Please silence your devices.


Concierge Services

concierge@portlandopera.org

Our complimentary concierge service booth is located in the lobby of each venue. Our staff is happy to share more information about the performance, and are standing by to ensure your experience is a great one. Please stop by if you have a question, need a cough drop, or would like assistance.

Outside of performances, our complimentary concierge services are available to all patrons through our Patron Services team. Please contact us if we can share insights to help ensure that your visit to Portland Opera is an excellent one.


A Statement to Our Audiences

Since 1964, Portland Opera has contributed to the cultural, artistic, and economic landscape of the city and region that we love. Our commitment to our audiences and community has been, and remains, vital to our work and ability to thrive.

At this moment, we want to reaffirm our responsibility to this community—by presenting work that inspires our humanity and reflects our love for this art form.

Let us be clear: there is no place for bigotry, discrimination, hate, harassment, or intolerance at Portland Opera.

We remain committed to welcoming people of all abilities, ages, ethnicities, gender identities, nationalities, races, religions, sexual orientations, and socioeconomic backgrounds to Portland Opera.

We believe that opera can unlock our hearts, and deepen our understanding of our shared human experience. We invite you to join us, and learn more about vision, mission, and values here.