If you have any questions, concerns, or feedback to share, please contact our Patron Services team at 503.241.1802, or email firstname.lastname@example.org.
Please note that dates, programming, artists, ticket policies, donor benefits, and COVID-19 safety protocols and requirements are subject to change or cancellation.
- Ticket Exchanges and General Information
- Late Seating Protocols
- COVID-19 Protocols and Practices
- Photography and Recording
- Requests for Donated Tickets
- Photo/Video Disclaimer
- Content Warnings
- Security & Safety
- Concierge Services
- A Statement to Our Audiences
Ticket Exchanges and General Information
Ticket buyers may exchange their tickets for another performance of the same opera or for a performance of a different opera within a season. Seating is subject to availability, so we recommend making exchanges as early as possible.
Ticket exchanges must be made at least two full business days prior to the performance you are moving out of or in to, whichever is earlier. Cost differences may apply, based on availability.
Subscriber Exchange Fees:
Your first exchange of tickets for a given production is free. A $6 per-ticket fee applies to all subsequent exchanges for the same production.
Single Ticket Buyer Exchange Fees:
A $10 per-ticket exchange fee applies to all exchanges made by single ticket buyers.
How to exchange tickets:
We recommend exchanging tickets by phone. Call our Patron Services team at 503-241-1802. Please have your tickets in hand—they have key information that we need in order to process the exchange. Please note that exchanges may not be made at the theatre box office on performance dates.
All sales are final, and Portland Opera does not offer refunds. Ticket prices, artistic personnel, titles, dates, and details of Portland Opera performances are subject to change or cancellation without notice.
Late Seating Protocols
Re-entry and late seating are handled a bit differently depending on the performance venue, because of safety concerns and scale.
In the Keller Auditorium, late seating and re-entry seats are designated in easy-access locations towards the back rows of each level of the theatre. Admissions staff has worked with our production team to understand when the most natural pauses and breaks occur, and you will be prompted when and if to enter the theatre based on their advice. Please wait until you are directed to enter. This may mean that if you exit the theatre during a performance, you will experience the remainder of the act from the late seating area, and return to your ticketed seat at intermission. For late-comers, this may mean that you are seated in designated late seats until intermission. With blackouts between scenes, and production personnel as well as singers moving through the house in many instances, it is not safe to allow re-entry or late admittance to your regular ticketed seat. You may also be directed to watch the performance on monitors in the lobby, if you are trying to reenter the theatre during the end of an act, or during an unsafe time in the activity of the production.
In the Newmark Theatre, late seating and re-entry seats are designated on the first and second balcony levels, in easy-access locations towards the entrances. Admissions staff has worked with our production team to understand when the most natural pauses and breaks occur, and you will be prompted when and if to enter the theatre based on their advice. Please wait until you are directed to enter. This may mean that if you exit the theatre during a performance, you will experience the remainder of the act from late seats, and return to your ticketed seat at intermission. For late-comers, this may mean that you are seated in designated late seats until intermission. With blackouts between scenes, and production personnel as well as singers moving through the house in many instances, it is not safe to allow re-entry or late admittance to your regular ticketed seat. You may also be directed to watch the performance from a booth on the Orchestra level, if you are trying to reenter the theatre during the end of an act, or during an unsafe time in the activity of the production.
In the Gregory K. and Mary Chomenko Hinckley Studio Theatre at Portland Opera’s Hampton Opera Center, late seating and re-entry is a matter of safety, and can cause major disruptions. You may be directed by the House Manager to watch the remainder of the act on a monitor in the music studio adjacent to the theatre. Our team understands how frustrating this can be, but for your own safety, as well as the safety of production company members, singers, and other patrons, re-entry and late admittance will not always be possible.
In each venue, please respect the instructions of our House Management and admissions staff team, and share any complaints or concerns with our Patron Services team by emailing email@example.com.
COVID-19 Protocols and Practices
Masks are recommended for all Portland Opera performances.
Ticketholder Options, Risks, and Updated Policies for Flexibility
- Portland Opera has created new policies for COVID-19 exchanges and refunds. Under the following circumstances, Portland Opera will permit you to exchange your tickets within the current season, or convert your ticket purchase to a donation if:
- You or someone in your party has tested positive for COVID-19 during the 14-day period preceding the event
- You or someone in your party is not feeling well during the 14-day period preceding the event and has exhibited symptoms consistent with COVID-19 or
- You otherwise feel that you represent a significant transmission risk, e.g. you are caring for someone that has COVID-19 or is not feeling well.
- Any such exchange, or donation request must be made by contacting Portland Opera’s Patron Services team 24 hours prior to the performance start time.
- If you hold tickets for a performance that is cancelled or reduced in capacity due to government mandates or company member illness, your seats may be rescheduled to a convenient time, or you may receive a refund, or opt to concert your tickets into a donation. In this event, you will be contacted by a member of our Patron Services team, so that we can understand your preference.
- It is common knowledge that an inherent risk of exposure to COVID-19 exists in any public place where people are present. By attending Portland Opera events, all staff, crew, performers, company members, and audience members voluntarily assume all risks related to exposure to COVID-19.
- Please note that dates, programming, artistic, ticket policies, donor benefits, and COVID-19 safety protocols and requirements are subject to ongoing change or cancellation. Reasonable accommodations may be made for medical or religious reasons. Please contact our Patron Services team.
- We will reassess this policy on an ongoing basis. We reserve the right to change, adopt and enforce safety measures as needed.
- Failure to comply with safety procedures outlined by management may result in your removal from Portland Opera performances or events.
Photography and Recording
Photography and recording are not allowed during performances. If you’d like to share your opera experience through personal photography, please stop by one of our photo booths in the lobby, and a member of our team will be able to assist you.
Requests for Donated Tickets
We love being Portland’s Opera and that means that we try to support other non-profit organizations whenever possible. We prioritize organizations and fundraising events that directly support the arts, music, and musical educational programming—with a limit of awarding tickets once per calendar year per organization. We are unable to accommodate all requests. Learn more here.
During your visit to the opera, you or a member of your party may be filmed, videotaped, and/or photographed by a Portland Opera photographer, employee, or member of the media. Your attendance serves as permission for the use of you image by Portland Opera or the media outlet onsite. We value your preferences, and if you would prefer to opt out we invite you to stop by the Concierge booth in the lobby and alert our staff.
Many of the stories that we share deal with difficult subject matter. While we do not typically offer advisories or content warnings, we value your experience and are committed to creating a safe space for patrons. If you would like to share questions about content, age-appropriateness, or theatrical effects that may impact your sensory comfort, please email firstname.lastname@example.org and we would happy to share additional information with you.
Security & Safety
In order to ensure patron safety, security is present at all performances and all attendees must have tickets. All firearms and weapons are prohibited. Bags are subject to search. Oversized bags will not be permitted in the theatre.
Please consider those seated around you when wearing perfumes/colognes. Some patrons and performers are sensitive or allergic to strong scents.
Cell phone use inside the theatre, during performances, is prohibited. Please silence your devices.
Our complimentary concierge service booth is located in the lobby of each venue. Our staff is happy to share more information about the performance, and are standing by to ensure your experience is a great one. Please stop by if you have a question, need a cough drop, or would like assistance.
Outside of performances, our complimentary concierge services are available to all patrons through our Patron Services team. Please contact us if we can share insights to help ensure that your visit to Portland Opera is an excellent one.
A Statement to Our Audiences
When We Gather
Our commitment to cultural equity continues to inform our audience policies and experiences. When we gather, it must be with respect and with care for the entire community.
Let us be clear: there is no place for bigotry, discrimination, hate, harassment, or intolerance at Portland Opera.
Behaviors that are disrespectful, discriminatory, or not aligned with our policies for attendance (including health and safety and firearm policies) will not be tolerated, and audience members may be asked to leave the premises and/or be prohibited from returning in the future.
Do you feel welcomed? Did you experience discrimination? If you have experienced our values in action; or if you have experienced a failure of our commitment to cultural equity, please tell us by accessing this form.
Your feedback will be taken to heart at our next monthly meeting, and will prompt corrective action, discussion, company feedback, or adjustments.
Thank you for joining us in creating a safe and welcoming Portland Opera space for everyone.
We invite you learn more about vision, mission, and values here.