FAQs

The art of attending opera can be a joyful and wonderful experience. It can also be terrible if you don't feel welcomed. Our goal is to welcome everyone to Portland Opera. Here is some information that might help.

Plan your visit to When the Sun Comes Out
What is the schedule for the performances of When the Sun Comes Out?

Friday, Jan 28, Thursday, Feb 3, Saturday, Feb 5, Thursday, Feb 10, and Saturday, Feb 12

5:30 PM | Patron Services Box Office opens at the Hampton Opera Center
6:15 PM | Music Studio doors open for the pre-show lecture
6:30 - 7:00 PM | Pre-show lecture in the Music Studio with Hannah Penn (except for Saturday, Feb 12)
7:00 PM | The Gregory K. and Mary Chomenko Hinckley Studio Theatre opens for seating
7:30 PM | When the Sun Comes Out begins
Post-show | A conversation with Priti Gandhi, Portland Opera's Artistic Director,
and company members

Sunday, January 30, matinee performance

12:00 PM | Patron Services Box Office opens at the Hampton Opera Center
12:45 PM | Music Studio doors open for the pre-show lecture
1:00 - 1:30 PM | Pre-show lecture in the Music Studio with Hannah Penn
1:30 PM | The Gregory K. and Mary Chomenko Hinckley Studio Theatre opens for seating
2:00 PM | When the Sun Comes Out begins
Post-show | A conversation with Priti Gandhi, Portland Opera's Artistic Director,
and company members

Where will When the Sun Comes Out take place?

Leslie Uyeda's When the Sun Comes Out will be performed at the The Gregory K. and Mary Chomenko Hinckley Studio Theatre in the Hampton Opera Center.

211 SE Caruthers St., Portland OR 97214

Directions, parking, and public transit options near the Hampton Opera Center can be found here.

What COVID-19 protocols should I expect upon arrival?

Please wear a mask. There are two checkpoints to enter the theatre. At the first checkpoint, all audience members will be asked to share your proof of full COVID-19 vaccination. At the second checkpoint, you will scan your ticket for entry.

  • If you are presenting proof of full vaccine, please have your vaccination card ready. Photocopies of your card are OK, and so are digital images (a photo with your phone).
    • In order to verify your vaccination status, we must also verify your ID. We can do that either by checking a valid drivers license or ID; or we can verbally verify your ID at the Box Office (based on account details). We understand that there are lots of valid reasons why a legal ID card might not match your vaccination credentials or identity. Please let security know if you'd like an alternate ID verification, and we'll meet you at the Box Office window.

All patrons, regardless of age, and vaccination status, are required to wear masks at all times.

What is the running time of When the Sun Comes Out?

The approximate running time is 1 hour and 30 minutes with no intermission.

Can I eat or drink in the theatre?

Due to safety precautions at When the Sun Comes Out, food and beverages will not be allowed in the theatre with the exception of bottled water.

Patrons must wear masks at all times, except when actively drinking. Please note that outside food and beverages are prohibited.

Is there a program?

For this production, Portland Opera will offer a digital program book, and will not be distributing printed programs.

You will receive an email with the link to view the program prior to the performance that you can access in advance and download onto your computer or mobile device. Read the fourth edition of Toi Toi Toi, A magazine for Portland Opera here.

Program information will be on display in the lobby as well as can be accessed with a QR code on-site (we can help at the Concierge booth located in the lobby!).

What if I don't feel well?

We take everyone's safety seriously. If you are feeling unwell for any reason prior to performance/on the day of the performance, please do not attend. If you or a member of your household is experiencing COVID-19 symptoms, or has received a positive COVID-19 test in the past 14 days, please do not attend.

Contact our Patron Services team at 503-241-1802 to convert your tickets to Portland Opera Onscreen digital passes, to a donation, or process a refund. Thanks for your consideration for public safety and wellness; and for the well-being of our artists, musicians, staff members, and singers.

What if I'm running late, or need to exit the theatre during the performance?

Unfortunately, we can not accommodate late seating or re-entry at performances of When the Sun Comes Out at the Hampton Opera Center.

If you are arriving late, you may be able to exchange your tickets for another performance date. Check in with our Box Office about availability and know that many performances are at capacity.

If you leave the theatre after the performance has begun, you can watch the remainder of the performance from a monitor in our Music Studio.

Thank you for your consideration with these policies, which are rooted in respect for your fellow audience members, as well as the artists, singers, and musicians.
Can I take photos?

The use of cameras, phones, and other recording devices is strictly prohibited during performances. We welcome you to take photos before the show and share photos (but please respect masking and distancing protocols!) using the hashtag #pdxopera and tagging @portlandopera. Please silence devices when inside the theatre.

We'll have photographers on site capturing our re-opening performances at the Hampton Opera Center, before the performance. If you would not like to be photographed, please alert us at the Concierge booth and we'll make sure you don't make the cut in our promotional materials.

Are there pre-show and post-show offerings?

Add some context to your opera experience by attending our pre-show lecture hosted by Hannah Penn in the Music Studio, one hour prior to the performance. Please note that our pre-show lecture is cancelled for the Saturday, February 12th performance.

Stay inside the The Gregory K. and Mary Chomenko Hinckley Studio Theatre, and join us immediately following the performance, for a post-show conversation with Priti Gandhi, Portland Opera's Artistic Director, and members of the company. We'd love to hear from you! These conversations are usually around 20 minutes or so.

What audience services are available?

Our Patron Services team will open the Box Office at the Hampton Opera Center two hours before the performance. You can also reach us via phone or email during regular office hours from 10 AM - 5 PM, Monday - Friday. Please note that the Hampton Opera Center is not currently open to the public, and we are not currently offering in-person ticketing at that location.

Need assistance in the lobby? Stop by the concierge booth. Our staff is happy to share more information about the performance and ensure that your experience at the opera is an excellent one. Pop by if you have question, need a cough drop, or would like assistance.

We are proud to partner with the Committee for Audio Description in the Arts (CADA for short) to provide a live audio description of the visual and physical events on stage for patrons who have low vision, are visually impaired, or blind. Sunday matinee performances are interpreted. Sanitized headsets are available at our Box Office and can be checked out free of charge.  

Please note that Portland Opera does not typically offer ASL Interpreted performances.

Where are the all gender single stall accessible restrooms at the Hampton Opera Center?

We have one single-stall all-gender ADA companion restroom located down the hallway past self-serve Coat Check and the multi-stall bathrooms.

Is security present at the theatre?

Security will be present at all performances of When the Sun Comes Out, and all attendees must have tickets. If you have a security concern please alert the concierge booth, and we'll inform House Management and the security team. All firearms and weapons are prohibited. Bags are subject to search. Oversized bags will not be permitted in the theatre.

What else do I need to know?
When the Sun Comes Out is sung in English with captions projected above the stage.
You can find more information about parking and directions here.
I am not sure if opera is for me. 
Are suits required? I don't know what to wear.
You are welcome at Portland Opera. 

Come as you are! A few years ago, the question about what to wear to Portland Opera was asked on Reddit, and a user responded with:

“This is something I have always loved about Portland; people wear whatever they want. It doesn't matter, just go. Buy a ticket and enjoy the experience.”

We agree! Some people attend Portland Opera in full gowns or tuxedos, and others in jeans and hoodies. We've had amazing audience members show up dressed in costumes that they created to match the era of the opera.

We love being Portland’s opera, and that means that we hope you will attend wearing whatever makes you feel ready to be inspired. 

I don't speak Italian or whatever. Will I understand it?

We sing opera in English, Italian, French, Spanish, Russian and other languages, but you do not need to be multilingual to enjoy or understand opera. 

For each of our production, we have live captions above the stage, so that you can see a translation of what is being sung. Sometimes you don't even need the captions to understand, on a human level, what is happening in these epic and heartfelt stories. 

We hope that language barriers won't keep you from the universal experiences of story and song. 

Opera is dead and elitist. Why bother?

We don't think that opera is dead, and we do not want it to be elitist. Opera began as the people's art form, and we are energized by that notion. We believe in the future of the opera. We continue the timeless tradition of storytelling, we celebrate the universal language of music, and we honor the brilliance of the human voice.

Opera speaks a universal language: human emotion. We think that even if you've never been to an opera before, you already "know" opera—because as people we all experience things like grief, joy, love, loss, and adventure. Opera can help us make sense of the joys and challenges of the day. 

And even if you end up not loving the performance (which is up to you!), we still think that hearing opera singers live, without a microphone, is one of the most inspiring experiences in the world. We hope you'll give it a chance, and maybe even a second chance. You might just fall in love. 

What about children at the opera?

Patrons under the age of 12, for whom there is no currently available vaccine, are not permitted to attend performances in the 21/22 season, or until further notice. The company will work with families and educators for increased and accessible digital access and supporting curricula for arts and opera experiences.

 

I am trying to plan ahead. What should I know?
How can I get tickets?

The best way to purchase tickets to a performance is online, or by calling our Patron Services team at 503-241-1802. Our regular box office hours are Monday - Friday 10 AM - 5 PM, and they vary on performance days. You can buy tickets online 24 hours a day, 7 days a week.

Some opera fans opt to become subscribers - which means that they buy a package of two or more operas in a season, and receive a discount and special subscriber benefits. The biggest discount is when you buy a traditional subscription, meaning "Thursday nights" or "Sunday matinees." We also offer flexible subscriptions with a discount, and those flexible packages mean that subscribers can choose different nights to attend the opera. You can learn more about subscriptions here.

Do you offer special discounts?

We do have some special ticket types and discounts available through various community partners. For instance, we offer U.S. Armed Forces personnel, veterans, and their families special offers; we also participate in Arts for All, offering special tickets for audience members with Oregon Trail cards. 

How do I get to the theatre, and where can I park?

Portland Opera's performs in three Portland venues, and each of them is available via public transit, bike paths, and by car. Check the venue of your performance, and then plan your visit by by clicking on the link below for specific venue information. 

The Keller Auditorium

222 SW Clay Street
Portland, OR

The Newmark Theatre

located in Antoinette Hatfield Hall
1111 SW Broadway
Portland, OR

The Hampton Opera Center

211 SW Caruthers Street
Portland,  OR

My performance is coming up. How do I prepare?

Check your email the week of the performance! We will send you a detailed “Plan Your Visit” e-mail with specific details about the performance on the date you will be attending. This email includes a schedule (including what time the box office and theater opens, how long the show is, etc.), details about pre-show lectures and post-show conversations, a link to the digital version of the program, and info about any special events that may be happening that day.

Please remember to forward this email to any guests you will bringing along! 

I have a special request

Are you planning a proposal at the opera, or marking a special anniversary or occasion? Reach out to us and we'll talk through some ways we can add to the joy of your celebration. 

Email us: concierge@portlandopera.org

Digital Performances and Experiences

Learn more about Portland Opera Onscreen, and how to access digital performance options. 

Hooray! It's the day of the show.
When should I arrive?

We recommend that you arrive at the theatre at least a half-hour before the performance. That said, you should plan ahead for bridges being up, Will Call lines, and whether or not you'd like to attend the pre-show lecture that happens before each performance.

What is the pre-show lecture?

The pre-show lecture is an opportunity to enhance your opera experience by learning about the context and history of the work. Experts and artists provide unique insights and share their knowledge by answering any questions you might have as well.

Pre-show lectures are free for all ticket holders and begin one hour before each performance. In some instances, they may be available to view online in advance of your digital performance. 

Is there Coat Check available?

There are attended coat check rooms available at the Keller Auditorium and Newmark Theatre. At the Hampton Opera Center, there are unattended coat racks available in common spaces. 

Where are the all gender single stall accessible restrooms?

There are all gender single stall ADA restrooms available at the Keller Auditorium, Newmark Theatre, and Hampton Opera Center. There are single stall, all gender restrooms at the Antoinette Hatfield Hall (where the Newmark Theatre is). One is located on the orchestra level (second floor) facing Broadway near Matthew's Bar on the east side of the building.  

At the Keller Auditorium, there is a single stall all gender accessible restroom on the north side of the first floor orchestra level lobby, as well as on the second balcony level. 

At the Hampton Opera Center, there is an all gender single stall accessible restroom on the north side of the first floor, down the hallway past the main lobby. 

What about food and beverage?

Due to safety precautions at the moment, we have changed our food & beverage policy for your protection. Beverages will not be allowed in the theatre with the exception of bottled water. Patrons must wear masks at all times, except when actively drinking.

Please note that outside food and beverages are prohibited.

What if I leave my seat during a performance?

This is never a popular response, but here goes: if you leave your seat during a performance to use the restroom or step out of the theatre, we may not be able to let you back in.

And, if we can let you back in, you may be escorted to "late seats" for the remainder of the act, rather than being able to return to your ticketed seat. 

And, if we can let you back in, you may be asked to wait for a pause or otherwise safe moment for re-entry. Our admissions staff knows when these moments are, and will direct you when it is safe or a good time to head into the theatre. 

This circumstance is handled differently depending on the performance venue, because of safety concerns and scale. Please review our full policies here.

Where can I pump breast milk at the opera?

P'5 does not offer a designated pumping room at either the Newmark Theatre or the Keller Auditorium. That said, our House Management team will work with you to find a comfortable private place to pump. Please stop by the Concierge booth or find a staff member for assistance. 

The Hampton Opera Center does not have a designated pumping room at this time. We do have clean, comfortable private office spaces available with tables, chairs, and electricity, and can certainly make these spaces available to you. Please simply ask a member of our team. 

When do I clap? Should I really shout "Bravo?"

You may clap whenever you are moved to do so, and you can totally shout "Bravo." 

That said, here is the traditional answer: audiences will clap when the conductor takes their place at the podium and after each act, or after a particularly moving aria or chorus piece. If you’re nervous, you can always follow the lead of those around you. But let's be honest: if you are inspired by what you see or hear onstage, by all means: let the performers know!

Also, traditionally opera audiences shout out at the performers when they are really moved at the end of a solo, duet, or performance:

Bravo! for an opera singer who is a man

Brava! for an opera singer who is a woman

Bravi tutti! for an ensemble/everyone/more than one person/gender neutral option

Does anything happen after the performance?

After every performance, cast members, collaborators, or company members will gather on stage for a post-show conversation with the audience. You are welcome to stay if you'd like to share a reaction, question, or simply listen to the conversation. 

When things don't go according to plan. 
What happens if I am late?

We understand how terrible it can feel when you're running late. Our team will do our best to welcome you and figure out what makes the most sense for your situation. We'll talk through late seating options (which is different depending on the performance venue) if they are available. 

In some instances, our team might not be able to provide late seating or entry. Also, if we can provide late seating options, it means that you will be escorted to late seats, rather than your ticketed seat, and then at intermission you can take your ticketed seats. 

Please review our policies.

We understand that sometimes our policies can be frustrating. Please know that there are safety concerns for you and also our performers and production team when we consider late seating options and entry into the theatre. 

In each venue, please respect the instructions of our House Management and admissions staff team, and share any complaints or concerns with our Patron Services team by emailing concierge@portlandopera.org.

What if I leave my seat during a performance?

This is never a popular response, but here goes: if you leave your seat during a performance to use the restroom or step out of the theatre, we may not be able to let you back in.

And, if we can let you back in, you may be escorted to "late seats" for the remainder of the act, rather than being able to return to your ticketed seat. 

And, if we can let you back in, you may be asked to wait for a pause or otherwise safe moment for re-entry. Our admissions staff knows when these moments are, and will direct you when it is safe or a good time to head into the theatre. 

This circumstance is handled a differently depending on the performance venue, because of safety concerns and scale. Please review our full policies here. 

Who do I contact about Lost & Found items?

If you've misplaced an item at the Keller Auditorium or Newmark Theatre, please call 503.274.6551. 

If you've misplaced an item at the Hampton Opera Center, please call 503-241-1802. 

You can also email concierge@portlandopera.org. 

What happens if I am not feeling well?

Please do not attend the opera if you are under the weather, because you could make others sick, and make your own symptoms worse. Give us a call at 503-241-1802 and we'll talk through options. 

If you feel unwell or need medical assistance at the performance, our team can help.  We often have medical technicians onsite, and we will call emergency responders if needed. Seek the help of an usher and we will assist you. We value your health and wellbeing. 

What happens if there is an emergency?

If you witness a medical emergency of someone who is seated nearby, please alert the nearest usher. 

If needed, for medical emergencies or any other type of urgent matter, we may pause the performance or share an announcement so that we can do our best to keep everyone safe. 

I have a complaint or compliment to share.

We welcome your feedback! We want the chance to address your concerns, and/or learn from you when things went well.  Please email concierge@portlandopera.org, or stop by the Concierge Booth in the lobby and ask if there is someone you can speak with to share your experience. 

Do you have a questions we didn't cover on this page? Please let us know.

Email us.  

Gallery: Audience Experiences